407 Shipping Charges: Will be added to your order for the exact cost of shipping. RSRT does do not inflate the shipping charges. The shipping charges are calculated based on FedEx charges utilizing the weight and size of each product and the destination of the shipment … PLUS Insurance. Since the products we sell are often very expensive, we insure ALL packages & add that charge to your shipping. This is for your protection & ours. Handling Fees: RSRT does not add any handling, processing or packaging fees. Damaged Shipments: If you received a damaged shipment, please do not refuse the shipment. Accept the shipment & call the carrier as soon as possible. For UPS, please call 1-800-PICK UPS (1-800-742-5877) and request a Damage Inspection. For FedEx, please call 1-800-GoFedEx (1-800-463-3339) and request a Claims Form. Refused Shipments: Please do not refuse a shipment. There will be an automatic charge of $30 to your account on any refused shipment. All Sales are Final: If the manufacturer, distributor or RSRT made the error in the original order, RSRT will cover all shipping costs to get the incorrect part back and the correct part to you. If you made the mistake, you will need to cover all shipping costs to get the incorrect part back to its original source and the correct part to you. No refunds after product ships. Restocking Charges: If approved under these guidelines above, and if the manufacturer, distributor or RSRT made the error in the original order, there will be no restocking charge. If you made the mistake, or changed your mind, the restocking charge is 10% provided the product(s) is/are in original packaging, with all small parts and the packaging is intact and in 100% new-like resalable condition. The restocking charge is 20% if the product is not in original box or packaging, if the packaging is not intact or not 100% in new-resalable condition. These are not negotiable. Back Orders: If a product you order is out-of-stock, we will notify you when processing the order. We will provide options allowing you to cancel the entire order, cancel just the back- ordered part of the order or to ship the back ordered products when they become available. Business Terms